I can't export my file. What can it be?

If you have any problems exporting, try the steps below according to the device you are using.

Mobile or iPad App               Web App               Desktop App

 

Mobile or iPad App:

  1. Log out of Moises.
  2. Log back in, re-upload your file, and try to export it again.

 

After trying the steps above, try this:

  1. Log out of Moises.
  2. Uninstall the app, and install it again.
  3. Log back into Moises, and try to export the song again.
  4. If the steps above do not work, use our Web App to test exporting your file. If it works, the issue is most likely related to your device. Please reach out to our Support Team with more details, so we can help you.

 

Web App:

  • Try a different browser or change devices (if you are on a smartphone, try on a computer, for example).
  • Also, try using the browser in incognito mode.
  • Check if you are connected to a high-speed Internet connection to avoid download interruptions.

⚠️ We support the following browsers: Chrome, Firefox, Safari, and Edge.

 

Desktop App:

  1. Log out of your Moises account, then log back in.
  2. Try to export your file again.
  3. Re-upload your file, and try exporting it again.

If the steps above still didn't help, here's what you can do:

  1. Restart your device and try to export your file.
  2. Use our Web App to export your file; if it works there, it means that the Desktop App needs to restart.
  3. Ultimately, you can go ahead and uninstall the Desktop App from your device, then go to our site and export it again. Repeat the process to export your file.

 

If, even after trying these steps, your download does not work, please contact us by clicking here!

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