- Make sure you log into Moises with the login mode you used to upgrade your account. Many users pay with one email address and log in again with another.
- Some payments may take a while to process. After making the payment, we recommend that you wait a few moments before using it.
- Log out of your account and log in again. Sometimes, the system does not load automatically, so this action will update your account.
If, even after following these recommendations, your account is still free, please contact us, making sure to mention the Receipt Number for your payment.