- Make sure that you are accessing Moises with the email you were logged in when you upgraded to the Premium account. Many users end up paying with one email and accessing the account again through another. Example: You created your Premium account on Moises via Facebook, but you are accessing it through login with email.
- Some payments may take a few hours to process. Therefore, we recommend that you wait a few hours and check if the upgrade to your Moises account has happened.
If, even following these recommendations, your account is still free, contact us using the form: https://help.moises.ai/hc/requests/new