We have some tips; take a look:
There are some reasons for a payment to fail, and it's more common than you might think.
It could be one wrong number you missed, the currency your bank might not accept, or one dot where it wasn't supposed to go.
For all those cases, the best option is:
- Make sure you are inserting the correct information.
- Make sure your bank accepts the currency in which you are buying.
- If, after checking your information, you still get a failed payment message, contact your bank as soon as possible, as they will be able to inform you what is going on with more details.
You can also contact our Support Team with more information, so we can better understand how to help you.