We recommend that you try running this checklist:
- Check that you are using Chrome or Firefox;
- Check your Internet connection, and if you are connected to a high-speed connection with good upload coverage;
- Check that your file size does not exceed 5 minutes (free plan) or 20 minutes (Premium users);
- Check if your files are DRM protected (if so, they will not be processed);
- Try to upload and process this test file: test.mp3 / test.WAV;
- If you’re still having problems after uploading the test file, please take a screenshot and share it with us.