Question
- I'm a Free user and all my songs disappeared.
- The songs I previously worked on are not appearing.
- I never logged out and my session was still open, but my files are gone.
Answer
We're committed to offering our Free users a convenient experience while ensuring the efficient management of our storage resources. To that end, we retain files for a duration of 2 months from your last login date, as described in our pricing page.
Leaving a session open is not a login: the two-month window keeps running from the last time you actually signed in, even if you keep opening Moises without signing in again.
We encourage our Free users to log in at least once within this two-month period or upgrade to a paid plan to keep their files secure and readily accessible. Should there be a period of inactivity exceeding 2 months, please be aware that your files will be subject to automatic deletion. This policy is designed to help manage our resources effectively while still providing a valuable service to our users.
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