General

Some email providers might block specific links or email addresses, which is beyond our control. We have observed and can confirm that this issue is most frequent with ...

Question How to reset the password? Create a password login. I want to log in with an email and password instead of my Google/Facebook/X account. Answer You can chang...

The steps to change your password are the same as the ones you'd take if you forget your password. App Open the app and tap "Continue with email" On the login screen, ...

You can sign in to your Moises account on two devices simultaneously! With the Moises Free or Premium Plan, you can use the same account to access our powerful audio to...

Although we understand how frustrating and confusing it can be to lose access to an account, it is important to note that we ensure security in these cases. No change c...

Did you open your account profile and didn't recognize the @privaterelay.appleid.com email you see? Do you need clarification about what it means? Let us help you under...

Question How many versions of the Moises app exist? Which platforms is Moises available on? What's the difference between the Moises versions? Which platform should I ...

Question I can't verify my email. I am not receiving the required email verification. Answer If you haven't received the verification email for your Moises account, t...

⚠️ Attention: You can only change the email from the Moises Web App. This option isn’t available in the Mobile App.  Also, to change your email, please use another one ...

The PLAY ALL SONGS function in your settings automatically arranges your songs to play one after the other. This setting is off by default. ⚠️ This feature is only avai...

Question I'm a Free user and all my songs disappeared. The songs I previously worked on are not appearing. I never logged out and my session was still open, but my fil...

Maybe you have a duplicate account, want to take a break from Moises, or just decided to start from scratch with a new account. No hard feelings! To delete your Moises ...

Clearing your cache data can significantly enhance your phone's performance. Often, when numerous files are stored on your device, they accumulate data that can hinder ...

If you have tried to upgrade to a different subscription plan on an iOS device and received the message "In-App Purchases are not allowed," it means that your in-app pu...