We're sorry to hear you want to cancel your subscription. With a subscription, you benefit from several exclusive features, such as:
- Unlimited uploads
- Priority in processing files
- Separation of all models
But if you still don't want to have a subscription anymore, you can cancel it at any time and enjoy the period you already paid for. Your account will remain with the paid features until the day when the next charge will be made. After this date, your account will return to Starter/Free, you will no longer have access to the files processed with your subscription, and your payment data will be deleted.
⚠️ ATTENTION: Deleting your account or the application does not cancel your subscription plan or stop the charges.
Please make sure you know which gateway you used to purchase your subscription before following the steps below. It'll be quick and easy to cancel it as long as you know how your purchase was made.
Here's an index to make your search easier:
To cancel your Premium plan, please follow these instructions:
Web App
If you have subscribed on the Web, Log in to Moises:
PayPal
- Click on your name or profile picture at the bottom left of your page, then click on "Account Settings" or "Unlock All Features;"
- Once the profile page opens, click on "Manage Subscription;"
- You will be redirected to the PayPal page;
- Log into your PayPal account if you're not logged in already.
- You should see the "Payments" page, then click on the subscription you wish to cancel. In this case, "Moises Systems Inc."
- Then, click on "Cancel" and follow the next steps to cancel your subscription;
However, if your PayPal email is different than your Moises email, you may not be able to proceed through the "Manage Subscription" button. You will have to follow a different step.
- Access the PayPal account you used to subscribe;
- Go to your "Account settings;"
- Select "Financial Information;"
- Then click "Manage automatic payments" and find the active payment you want to stop;
- Click "cancel."
Credit Card
- Click on your name or profile picture at the bottom left of your page, then click on "Account Settings;"
- Once the profile page opens, click on "Manage Subscription;"
- You will be taken to Stripe's page;
- Follow the step-by-step to cancel it.
Ebanx
- Click on your name or profile picture at the bottom left of your page, then click on "Account Settings;"
- Once the profile page opens, click on "Manage Subscription;"
- You will be taken to the Profile page;
- Click on "Deactivate."
Moises App
⚠️ Attention: The Stores may have separate rules regarding the cancellation process. Please check their specific billing rules. Usually, to avoid being charged for your next billing period, you need to cancel your subscription at least 24 hours before your next billing date. Uninstalling the Moises App will not cancel your subscription.
App Store
If your subscription was made from the App Store, the procedure for cancellation works as follows:
iPhone, iPad
- Open the "Settings" app.
- Tap your name.
- Tap "Subscriptions”.
- Tap the subscription you want to manage.
- Tap "Cancel Subscription".
Mac
- Click on the"login" button or your name at the bottom of the sidebar.
- Click on "View Information" at the top of the window. You may need to sign in.
- On the page that appears, scroll down until you see the "Subscriptions" option and click "Manage."
- Click "Edit" next to the subscription you want.
- Click "Cancel Subscription." If this option is not available, this will indicate that the subscription has already been canceled and will not be renewed.
Google Play Store
- If your subscription was from the Google Play Store, the procedure is different.
- On your Android smartphone or tablet, open the "Google Play Store".
- Make sure that you are signed in with the correct Google Account.
- Tap "Menu" and then "Subscriptions".
- Select the subscription that you want to cancel.
- Tap "Cancel Subscription".
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Follow the instructions.