Plans & Billing

Want to know how our different plans and payment work? This is where you find it.

Plans

Reasons to Subscribe to the Moises Pro Plan

Unlock the power of our Pro plan, packed with advanced features tailored for professional producers. Enjoy a seamless blend of professional-grade tools and user-friendl...
Reasons to subscribe to the Moises Premium Plan

Our app is designed to be simple enough for beginners and powerful enough for experienced artists. But what makes our experience even better is that you can enjoy all t...
Unlock All Features: A Guide to Upgrading Your Plan

Upgrading your account is very simple. Check out the step-by-step below: Upgrade through the Web App Log in with your email address on the Moises home page under the "...
How does the Group Plan work?

Whether you're a family, a band, or a group of friends eager to unleash your creative potential, we've got you covered! Introducing the Group Plan—our latest offering d...
How do I make B2B purchases?

We understand the unique needs of businesses looking to purchase easier ways to enhance their daily work. That’s why we recommend continuing this process specifically f...
I signed up for a subscription, but my account is still showing as free. What should I do?

Make sure you log into Moises with the login mode you used to upgrade your account. Many users pay with one email address and log in again with another. Some payments ...

How can I check if I'm eligible for a refund?

As outlined in our Terms & Conditions, please be advised that Moises operates as a non-refundable service. By subscribing to our platform, you acknowledge and agree to ...
How do I find my charge number?

If you need help regarding a payment, you may be required to send the charge/invoice/GPA/Order number, depending on the payment method you used. This guide will help yo...
I received duplicate or unauthorized charges.

We're sorry to know you're having a duplicate or unauthorized charge. If you receive duplicate or unauthorized charges, don't hesitate to contact our support directly b...
How do I change my subscription from the Monthly plan to the Yearly plan?

If you subscribed to a Moises Plan using an international card, follow the step-by-step below to change your plan: Access the Moises Web App from your browser and log ...
What are the payment options?

Here are the available payment options for purchasing your Moises subscription. Credit card* PayPal Stripe and Ebanx (Reais R$) PayPal (not available for Pro Plan) T...
My payment failed. What should I do?

A payment failure is beyond our control as it depends on factors related to the purchase evaluation, which is automatically carried out by our payment processing system...