At times, you may need help verifying your email address. Follow the steps mentioned below to address the common email verification issues.
Not receiving your email verification
Step 1: Check Your Spam Box
- Open your email inbox.
- Scroll through the list of emails to look for an email with the subject — "Verify your email for Moises.AI"
Step 2: Move the Email to Your Inbox
- If you find the verification email, mark it as "Not Spam" or "Not Junk."
- Move the email to your inbox for easy access.
Request a New Verification Link
Step 1: Upload a File
- Go to the file upload section on the website or app.
- Upload a file to trigger a new email verification link.
Step 2: Check Your Inbox for the New Link
- Open your email inbox and search for the new verification email.
- Click on the new verification link to complete the email confirmation process.
If your link is not working, use incognito mode to open the link
Step 1: Copy the Verification Link
- Open the verification email in your inbox.
- Right-click on the verification link and select "Copy link address" or "Copy hyperlink."
Step 2: Open an Incognito Tab
- Launch your web browser and open a new incognito or private browsing window.
- In Google Chrome, press CTRL+Shift+N. In Mozilla Firefox or Microsoft Edge, press CTRL+Shift+P.
Step 3: Paste the Link in the Incognito Tab
- In the incognito tab, right-click and paste the copied link into the address bar.
- Press Enter to access the verification link and complete the email verification process.
Mark Us as a Trusted Sender
Step 1: Add Our Email Address to Your Contacts
- Open your email inbox and find the "Contacts" or "Address Book" section.
- Add our email address ([email@example.com]) ([ ]) to your contact list.
Step 2: Mark Our Emails as Important
- When you receive an email from us, select the "Mark as Important" option (usually represented by a star icon).
Step 3: Check with Your Email Service Provider
- If all the above steps do not work, contact your email service provider to unblock our emails, enabling you to receive the verification link.
We strive to provide a seamless experience to our users. By following the steps and solutions mentioned above, you are able to succeed through the email verification issues. If you still have any problems or need any more help, please don't hesitate to contact our customer support team.