Question
- I can't verify my email.
- I am not receiving the required email verification.
Answer
If you haven't received the verification email for your Moises account, these steps usually solve it:
- Check your spam/junk folder. Look for an email with the subject "Verify your email for Moises.AI". If it's there, mark it as "Not Spam" and move it to your inbox.
- To request a new link, upload a file on the web or in the app — this triggers a new verification email. Then open your inbox and use the most recent link.
- If the link doesn't open, copy the link address from the email and paste it into an incognito/private window (Chrome: Ctrl+Shift+N — Firefox/Edge: Ctrl+Shift+P), then press Enter.
- Make sure our emails aren't blocked. Add contact@moises.ai and no-reply@moises.ai to your contacts and mark our messages as important. If none of the above works, your email provider may be blocking our messages — asking them to unblock these addresses resolves it.
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