We recommend trying to run through this checklist:
- Make sure you’re using Chrome or Firefox;
- Check your internet connection, and make sure you're connected to a high-speed connection with good upload bandwidth.
- Make sure the length of your file doesn’t exceed 5 minutes (free plan) or 20 minutes (premium users);
- Check if your files are DRM protected (if they are, they won’t be processed);
- Try uploading and processing this test file: test.mp3 / test.WAV
- If you still receive an error after uploading the test file, please take a screenshot and share it with us.