Frequently Asked Questions

• Minimum Device Requirements

  Here's a direct link if you prefer to go straight to the point: Android                iOS                Mac                Windows When trying out a new app, you migh...

• Is it possible to use Moises offline?

  Unfortunately, Moises cannot be used offline at the moment because of its advanced functionalities. As an AI-driven service that edits and separates files, our platform...

• Which instruments can be separated on Moises?

  Free:  2 Track Separation (Vocals, Instrumental)  4 Track Separation (Vocals, Drums, Bass, Other) ⚠️ Attention: Limited to 5 uploads/month per user, with files up to ...

• How do I download Moises on my computer?

  To help you with your creative process, we have a Desktop App for you to download Moises and empower your creative potential using your computer. You can download the D...

• Keyboard Shortcuts

  Keyboard shortcuts enable you to perform the core functions of the player and be more precise and efficient. ⌨️ Keyboard shortcuts available - Web and Desktop App: Vol...

• How do I use Voice Studio?

  The Voice Studio allows you to transform the timbre of an original vocal recording to mirror the style of one of our AI Voice Models, offering a flexible way to customi...

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• How to use the new Chords view — Grid Mode

  Enhance your experience with our new Chord view (For now, available only on the Mobile versions). Learn the complete song structure effortlessly, synced with bars and b...

• How do I hear the Metronome only on headphones?

  Moises still does not have the option to route selected audio tracks into different output channels. However, if you do not have access to an audio interface or a digit...

• How do streaming services work, and why can’t we accept their URL links on Moises?

  Navigating the complexities of copyright can be confusing, and understanding the specific rules often feels overwhelming. To make things easier for you, we’ve put toget...

• The BPM is wrong; what should I do?

  You uploaded your file to Moises, downloaded all the stems you needed, and once you imported all the files to your DAW using the BPM that Moises had previously detected...

• How can I change the song's tuning?

  You can change the song's tuning in case the platform reads it incorrectly or just to fit your needs accordingly. This action can only be done on the Web or Desktop App...

• How do I improve my track separation results?

  Imagine you’re painting a wall, but there are some cracks and rough spots on the surface. You can apply a fresh coat of paint, but if those cracks aren't properly fille...

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• How do I upload multiple files for track separation?

  We’re excited to announce a new feature that makes working with the Moises App even more efficient: Bulk Upload! This highly anticipated update allows you to upload mul...

• Error uploading my file. What should I do?

  We recommend that you try running the checklist depending on your device. For easier access, choose the option below according to the device you are using: Web App     ...

• Why Is the Lyrics Button Grayed Out After Processing My Song?

  If you’ve processed your song but noticed that the Lyrics button is grayed out and unclickable, don’t worry—there’s a simple explanation. Our system generates lyrics on...

• How do I upload my files using the custom upload?

  Our goal with this new way to upload files is to offer the most flexibility possible, allowing individual instrument selection. That way, drum players, on one hand, cou...

• I can't upload my iTunes songs. What can I do?

  The iTunes app can be a little tricky sometimes, and depending on how iTunes stores the files, it may take some more time to gather them all. Please ensure you have pur...

• How to upload songs on Moises from iTunes

  We offer the option to upload your purchased songs from iTunes to Moises. Please see below the step-by-step: Mobile and iPad App Open the Moises App. In your Library,...

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• How do I export my song with the changes made?

  For certain changes, you must select the correct option when exporting your file. Mobile or iPad App: Tap on the Song Settings at the top right-hand corner. Then tap o...

• I can't export my file. What can it be?

  If you have any problems exporting, try the steps below according to the device you are using. Here's an index to make your search easier: Mobile or iPad App           ...

• Can I Export Chords or Sheet Music from the App?

  We understand that our users are always looking for ways to maximize the value of our features, especially when it comes to AI Chord Detection. To keep you informed, we...

• Can I export AI Lyrics Transcription?

  We understand that our users are always looking for ways to maximize the value of our features, especially when it comes to AI-powered tools like AI Lyrics Transcriptio...

• How do I export a single track with the changed key/speed?

  As an AI-powered platform, Moises offers robust features that empower musicians, producers, and music enthusiasts to elevate their craft. In this comprehensive guide, w...

• How do I export the Metronome?

  To export the Metronome track, follow the step-by-step below: Mobile App Select the song you want to use the Metronome Enable Smart Metronome () Mute all audio trac...

• What is AI Mastering?

  Mastering is the final step in preparing your finished production and mix for distribution on streaming platforms and/or playback on devices such as mobile, computer, a...

• How do I use Advanced Mastering?

  Advanced Mode supports a more professional approach and provides more control over the master, such as limiter functions like target loudness and ceiling, and AI Master...

• How do I use Mastering by Reference?

  Mastering is a form of audio post-production to correct mix balance problems and enhance sound characteristics. Our Artificial Intelligence algorithm takes the input an...

• What is the maximum file size for mastering?

  Mastering is available in Free, Premium, and Pro plans. All plans can process mastering unlimitedly. However, exporting all files are only available for Pro subscribers...

• I can't export my Mastering file. What can it be?

  If you have any problems exporting, try the steps below: Clear your browser's cache history. Try a different browser or change devices. Also, try using your browser in...

• Can I master songs from the Mobile App?

  Currently, our Mobile and iPad apps don't support audio track mastering. While we don't have immediate plans to introduce this feature in the near future, you can conti...

• How do I set up Moises Stems on a DAW?

  Setting up the Stems Plugin in your main Digital Audio Workstation (DAW) is straightforward. First, install the plugin by installing our Desktop App. Open your newly in...

• Using Moises Stems on Reaper.

  Requirements: Have Reaper installed Have the Stems plugin downloaded and installed Steps: Create a new instrument track through Track > Insert virtual instrument on ...

• Using Moises Stems in Ableton Live.

  Installation guide to Ableton Live: Requirements: Have Ableton Live installed Have previously installed the Stems plugin using the Moises desktop app. If you're havin...

• Using Moises Stems in Logic Pro.

  Installation guide for Logic Pro: Requirements: Have Logic Pro installed on your machine. Have previously installed the Stems plugin downloaded through the Desktop App...

• Using Moises Stems in Pro Tools.

  Requirements: Have Pro Tools installed on your machine. Have previously installed the Stems plugin using the Moises desktop app. If you're having issues installing the...

• A Step-by-Step Guide to Clearing Your Audio Unit Cache.

  In some situations, Audio Unit plug-ins may not be automatically rescanned and validated by Logic Pro / Ableton Live / Pro Tools, which rely on the "AUvaltool" (Audio U...