Payments
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Currently, our system cannot directly downgrade accounts from Pro to Premium. However, you can cancel your Pro subscription and allow it to expire. After it reverts to ...
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As outlined in our Terms & Conditions, please be advised that Moises operates as a non-refundable service. By subscribing to our platform, you acknowledge and agree to ...
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If you need help regarding a payment, you may be required to send the charge/invoice/GPA/Order number, depending on the payment method you used. This guide will help yo...
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We're sorry to know you're having a duplicate or unauthorized charge. If you receive duplicate or unauthorized charges, don't hesitate to contact our support directly b...
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If you subscribed to a Moises Plan using an international card, follow the step-by-step below to change your plan: Access the Moises Web App from your browser and log ...
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Here are the available payment options for purchasing your Moises subscription. Credit card* PayPal Stripe and Ebanx (Reais R$) PayPal (not available for Pro Plan) T...
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Stripe If your current payment method is Stripe, go to our site and log into your account. Click on your picture/name/email at the bottom left of the page, click on "Ac...
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For all subscriptions, you will receive an email with your receipt and payment information. When you need to locate your receipt, you can type "Moises” on your email's ...